♦ Support
Frequently asked questions
Everything you need to know about applying, rates, payments, and renewals. Can't find your answer? Get in touch.
Rates & fees
What is the annual interest rate?+
The maximum APR applicable to our loan products can reach up to 29%. All applicable fees and interest are clearly outlined in your loan agreement before you sign, so there are no surprises.
How does the amortization schedule work?+
Your schedule breaks down each payment, showing the portion applied to principal versus interest, right up until your loan is fully repaid. You can review it in full before accepting your loan.
Payments
What should I do if I miss a payment?+
Contact our support team as soon as possible. Reaching out early gives us the most flexibility to discuss options for your account before it affects your loan status.
What should I know about renewing my loan?+
Renewal terms and eligibility are presented to you before your current loan's due date, based on your account standing and repayment history.
Eligibility
How do credit assessments and collections work?+
An eligibility review is required as part of every application, but this is not a traditional hard credit inquiry. Collections practices, if ever needed, follow standard, clearly disclosed procedures outlined in your agreement.
Can I get a sample loan and repayment example?+
Yes — use the loan calculator on our homepage to see a detailed example based on the amount and payment frequency you choose.